What rules apply when I book a cottage or flat?

General conditions for renting cottages and flats.
Adopted by Foreningen Sverige Turism (the Swedish Tourism Association)
on 29 May 1990 following discussions with Konsumentverket
(the National Board for Consumer Policies).
If the landlord applies special conditions, these are written in red below.

Who is responsible?

The responsible landlord is Destination Stockholms Skärgård AB.

As landlords we are obliged to ensure that:

If you are not satisfied with the cottage/flat, you should contact us. See further below.

When does my booking become binding?

You and we are bound by the lease as soon as we have confirmed your booking and you have paid the application fee (or all the rent).

When should I pay?

If you booked earlier than 30 days in advance the application fee is 20 % of the rent, but not less than 700 SEK/week. The application fee should be paid within 10 days of the date on which we sent the confirmation to you. It will be deducted from the rent. The rest of the rent should be paid no later than 30 days before the agreed day of arrival. At a "last minute booking" = within one week, must all be payed immidiately. Additional is the bookingfee, 50 SEK.

If you booked later than 30 days in advance, all the rent should be paid within 10 days. The fee is not payed until the money has arrived to us.

If you booked a longer period than 30 days, you do not need to pay for the following 30-day periods before the last bank day before the start of cash subsequent 30-day period.

For online reservations with credit card payments, payments can be made only on the total amount. We pay the bank cost.

What happens if I dont pay on time?

If you dont pay the application fee on time, we have the right to cancel your booking.

What if I want to cancel?

Cancellation is not valid if it takes place through another part or is sent to the cottage/flat. We are obliged to confirm your cancellation in writing.

If you cancel more than 40 days before agreed arrival, you do not need to pay more than a service charge of 500 SEK.

If you cancel 40 days or later before agreed arrival, you will have to pay 90 % of the rent.

If we manage to rent the cottage/flat to someone else, we will reimburse you with the amount equivalent to the rent paid by the new tenant, with a deduction for a service fee of 500 SEK.

What if someting happens to me?

You can protect youself against the cost of cancellation by purchasing cancellation protection. It costs 300 SEK per cottage/flat and means that under certain circumstances you can cancel up to and including the day before agreed arrival (against a cancellation fee of 200 SEK per cottage/flat).

Cancellation protection applies under the following circumstances, of which you were not aware when you booked:
a) death, illness or accident of a serious nature, affecting you personally, you spouse, partner, family or travelling companion.
b) call-up to the armed forces or civil defence.
c) the occurense of a serious event outside your control which you could not foresee when you booked and which means that it is unreasonable to demand that you honour your booking, e.g. extensive fire or flood damage to your home.

You must have a certificate to prove the reason for cancellation, issued by a doctor, public authority, insurance company or similar.

The cost of cancellation protection is not reimbursed on cancellation.

What are my rights?

If we do not supply the cottage/flat in the promised condition or at the right time and cannot offer you another cottage/flat that differs so little from the one you booked that this is of no significance to you, your are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage/flat.

Instead of cancelling the lease, you may demand that we reduce the rent.

If you have any complaints the must be communicated to the owner or his deputy immediately, within 3 days from the day of arrival. Any defect which occur during your stay must be reported so that the owner have the opportunity to rectify them.

In order to be valid, claims for compensation must be submitted in writings to the agent not later than 10 days after the end of the period of rental.

Complaints that are not forwarded to the owner of the chalet, his appointed representative or to the agent within the first five days of the period of rental, cannot be considered valid after the end of the period of rental.

You are entitled to put another person in your place and we have to accept that person unless we have special grounds for refusing. If you intend to do so you must inform us before the date of taking possession.

(The fee for changing the reservation is 200 SEK.)

What are my obligations?

You must take good care of the cottage/flat and follow the rules and regulations which apply. You are personally responsible for any damage that occurs to the property and its contents through your own re negligence or that of someone in your party.

You must not use the cottage/flat for any purpose other than what was agreed at the time of booking (normal leisure purposes) and you must not allow more people to stay overnight in the cottage/flat or in its grounds than you stated on booking.

You must clean the house very properly before departure. If You fail to do so, will we bill You for the cost of Your failure.

War, natural disasters, strikes, etc:

You and we have the right to depart from the lease if the cottage/flat cannot be supplied owing to military operations, natural disasters labour-market conflicts, protracted interruptions in the supply of water or energy, fire or other similar major occurrences, which neither you nor we could have foreseen or influenced. Under such sircumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage/flat.

What happens if we don´t agree?

Tell us about any complaints immediately. Bear in mind that your chances of obtaining redress may diminish if you delay in making your complaint. If we dont agree, you can contact Allmänna Reklamationsnämnden (the Natonal Board for Consumer Complaints) with consists of an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 523, S-162 15 Vällingby, Sweden.

What are my obligations?

Before departure clean out the house thoroughly.
If not, we will invoice the cleaning cost. Expensive!

RESERVATIONS
for printing errors & changing of prices in this catalogue.